At YouStickers, we take quality seriously. Every order is produced, finished, and packed by real humans who care about the end result. And because we’re printing custom products—not pulling boxed items off a shelf—our guarantee is simple:
If we make a print or shipping mistake, we’ll make it right with a reprint (and in some cases a refund or replacement).
What Our Quality Guarantee Covers
If your order has an issue caused by our production or packing process, we will provide a free reprint or another fair resolution. Examples include:
Print Issues (Our Error)
- Blurry print not consistent with your file
- Banding, streaks, or visible production lines
- Smudges, ink transfer, or contamination
- Missing artwork elements caused by production
- Major color shift beyond normal print variation
Cutting & Finishing Issues (Our Error)
- Cutline is noticeably off-center and cuts into the design
- Wrong size or wrong shape produced
- Finish/laminate defects caused during production
Packing & Order Issues (Our Error)
- Wrong item shipped
- Missing items
- Incorrect quantity sent
Shipping Issues Caused by Us
- Wrong address on the label due to our mistake
- Packaging failure that results in damage during transit
What Our Guarantee Does Not Cover
Because items are custom printed, the following are not considered defects:
- Change-of-mind or no-longer-needed orders
- Uploading the wrong file or low-resolution artwork
- Color differences between screens (RGB) and print (CMYK)
- Requests to change a design after production begins
- Proof-approved orders where the printed result matches the approved proof
- Normal, minor cutting tolerances that do not harm the design
For more detail on print tolerances and what qualifies as a defect, see:
Quality Standards: /quality-standards/
How to Request a Reprint or Resolution
Please contact us within 14 days of delivery so we can help quickly.
Email contact@youstickers.com with:
- Your order number
- A short description of the issue
- Clear photos showing the problem
- If shipping damage: include photos of the packaging and shipping label
We’ll review your request and respond as quickly as possible during support hours.
What We’ll Do to Fix It
Once we confirm the issue was caused by us, we’ll choose the best resolution:
- Free reprint (most common)
- Replacement shipment
- Partial or full refund (when a reprint isn’t the best option)
Contact
Email: contact@youstickers.com
Phone: 385-223-8109
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM
Address: 752 N 2250 W STE B, Springville, UT 84663, United States
