At YouStickers, we make products that are meant to look great in real life—not just on a screen. This page explains what we consider acceptable print variation versus a true defect, and how we handle issues through our Quality Guarantee.
If something isn’t right, we’ll fix it. If something is within normal print tolerance, we’ll tell you plainly and help you choose the best settings for next time.
Our Quality Guarantee
If we make a print or shipping error, we’ll make it right with a reprint (and in some cases a refund or replacement). This includes verified issues caused by:
- Production errors (printing, cutting, finishing)
- Packing errors (wrong item/quantity, missing items)
- Shipping errors caused by us (mislabeling, packaging failure that damages the product)
Report quality issues within 14 days of delivery so we can resolve them quickly.
What Counts as a Defect (We Will Reprint)
1) Print Quality Problems
We will reprint if your stickers show clear, unintended defects such as:
- Blurry or soft print that is not consistent with your uploaded file
- Banding (visible horizontal/vertical lines) or roller marks that affect appearance
- Ink smears, scuffs, or contamination that occurred during production
- Missing elements (artwork clipped off, text missing, major parts not printed)
- Severe color problems (major tint shift, unexpected color cast) beyond normal variance
2) Cutting & Finishing Problems
We will reprint if we see:
- Misregistration (the cut is noticeably off-center, chopping into artwork or leaving an uneven border)
- Incorrect size (not the ordered dimensions)
- Incorrect shape (wrong die line / wrong cut type)
- Delamination or laminate defects caused during finishing
- Peeling edges or lifting caused by production defects
3) Order & Packing Errors
We will reprint or correct the order if:
- You received the wrong product
- The quantity is incorrect
- Items are missing
- The order was packed incorrectly
4) Shipping Problems Caused by Us
We will help and typically reprint if:
- We shipped to the wrong address due to an error on our end
- Packaging failure caused damage in transit (e.g., crushed/bent items due to inadequate packing)
What Is NOT a Defect (Normal / Acceptable Variation)
Printing is physical. Screens are not. Some variation is normal—even with great equipment.
1) Color Differences Between Screen and Print
- Screens display RGB light; printing uses CMYK inks
- Bright neon-like colors and glowing blues/greens often look different in print
- Colors can vary slightly between print runs
Tip: For brand-critical color, ask us about proofing or provide Pantone targets / reference prints when possible.
2) Minor Cutting Tolerance
Small shifts can occur during cutting—especially on intricate shapes.
Acceptable variation may include:
- Slight border thickness variation
- Minor cut drift that does not intrude into the artwork and remains visually consistent
3) Material Characteristics
Materials behave differently:
- Some materials show more texture or reflectivity
- Clear materials and specialty finishes can change perceived color and contrast
- Laminates can slightly deepen or mute colors
4) Minor Surface Marks That Don’t Affect Use
Very small marks that are only visible under certain light/angles and don’t affect the design are generally within tolerance.
5) Customer-Provided File Issues
We print what you upload. Issues caused by the file are not considered defects, including:
- Low-resolution images (pixelation/blurriness)
- Compression artifacts
- Incorrect color profiles
- Unembedded fonts / rasterized text issues
- Transparent backgrounds not actually transparent
- Cutlines/borders that are too thin or too close to the edge
File Requirements (So Your Order Prints Cleanly)
To get the best results:
- Resolution: 300 DPI at final print size (recommended)
- Raster formats: PNG (preferred for transparency), JPG (no transparency)
- Vector formats: PDF/SVG/AI (best for logos and crisp text)
- Text: Convert to outlines or embed fonts when possible
- Margins: Keep important text/logos away from edges; allow for cut tolerance
- Color: CMYK-friendly colors print most predictably
If you’re not sure your file is print-ready, contact us before ordering.
Proofs & Customer Approval
If your order includes a proof:
- The proof is used to confirm layout, cutline/border, and overall placement
- Once a proof is approved, we print based on that approval
Not a defect: Changing your mind after proof approval, uploading the wrong file, or requesting design changes after production begins.
How to Request a Reprint (Fastest Resolution)
Email us within 14 days of delivery at contact@youstickers.com with:
- Order number
- Short description of the issue
- Photos showing the problem clearly
- If shipping damage: include photos of the packaging, shipping label, and damaged items
- If possible, include a wide shot showing multiple stickers and a close-up of the defect
We’ll review and respond as quickly as possible during support hours.
What We’ll Do to Fix It
Once we confirm it’s a defect caused by us, we’ll choose the best resolution:
- Free reprint (most common)
- Replacement shipment
- Partial or full refund (when a reprint isn’t the best option)
Contact Information
Email: contact@youstickers.com
Phone: 385-223-8109
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM
Address: 752 N 2250 W STE B, Springville, UT 84663, United States
