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YOUSTICKERS

Refund and Returns Policy

Thank you for choosing YouStickers. We take pride in producing high-quality custom stickers and printed products. Because most items are made to order, our policy is built around a simple promise:

If we make a print or shipping mistake, we’ll make it right.

Quality Guarantee (Reprints for Our Errors)

If your order arrives with a problem caused by our production or shipping process, we’ll offer a free reprint (and in some cases a refund or replacement), including issues like:

  • Print defects (blurry/low quality print, banding, major color shift, wrong size, incorrect cut, misregistration)

  • Order errors (wrong item shipped, wrong quantity)

  • Shipping issues caused by us (incorrect address on the label, packaging failure that causes damage in transit)

To request a reprint or resolution, email us within 14 days of delivery with:

  • Your order number

  • A short description of the issue

  • Photos of the product (and packaging if shipping damage occurred)

Email: contact@youstickers.com

Returns (Made-to-Order Items)

Because our products are custom printed, we generally do not accept returns for change-of-mind reasons, including:

  • You no longer need the stickers

  • You changed your design after ordering

  • The wrong file was uploaded

  • A proof was approved and you later want changes

  • Minor variations that are normal in printing (slight color differences between screens and print)

If you believe there’s a defect, contact us — we’re happy to review it under our Quality Guarantee.

Refunds

If we confirm the issue was caused by us, we may issue one of the following:

  • Free reprint (most common)

  • Replacement shipment

  • Partial refund

  • Full refund (when a reprint isn’t the best solution)

Approved refunds are processed to the original payment method within 10 business days.

Shipping Damage

If your package arrives damaged:

  1. Take photos of the outer box/envelope, the shipping label, and the damaged items

  2. Email us within 14 days of delivery so we can resolve it quickly

Contact Information

Email: contact@youstickers.com
Phone: 385-223-8109
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM
Address: 752 N 2250 W STE B, Springville, UT 84663, United States